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Return Shipping Address
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62 Arden Grove Ladywood Middleway,
Birmingham, B16 8HQ
United Kingdom
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Returns Policy
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Goods
can only be returned if they are in a re-saleable condition with the
packaging intact. A Returned Goods Authorization Number (RGAN) is required to
return the goods and can be obtained from our Customer Services team by
simply filling the return goods form. Please read our Returns Procedure in
the section below on how to arrange the return of stock. If stock is faulty
or is damaged during the delivery, we will offer the replacement of goods or
issue a full credit. If your product requirements have changed and goods are
unopened and undamaged, the return is acceptable but there will be a
surcharge fee. Goods can be returned within 10 days of invoicing and 3 days
of receipt of the delivery. After receiving the goods, the inspection takes
place and accepted as re-saleable then a credit will be issued.
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Returns Procedure – how to return the goods
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Please
read our Returns Procedure below for instructions on how to return both
contaminated and non-contaminated goods: Prior to returning any products to
Jimy Medical, please contact our customer services team at [email protected]
with the following details: The reason you wish to return the product. The
lot number, product code and description of the goods concerned. Confirm
whether or not the products are contaminated. We will issue you with a Returned
Goods Authorization Number (RGAN) and address details of where to return the
goods to. This RGAN must be clearly stated on the outer packaging of the
returned products and in all future correspondence. If products are NOT
contaminated then the outer packaging must state the RGAN and the following
phrase “Products are Not Contaminated.”
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If
products ARE contaminated please follow the steps below:
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All
returned items must be cleaned prior to return and must be packed in a
sealed, leak-proof plastic bag or container. This must be clearly marked as a
“bio-hazard or contaminated medical products.”
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This
bag/container should then be safely packed in a secure, padded envelope or
box, with the RGAN clearly stated on the outside.
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Before
returning, please make sure that you have complied with your local
regulations for transporting bio-hazardous Products.
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