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Valuesbig believes on a well defined returns policy
which allows buyer to return goods or even cancell order in following
- Product materially different from what you ordered.
- Item (s) damaged during transit.
- Shipment was missing items or accessories.
- Shipment received late (does not apply in
case both buyer and seller has agreed to it)
- (Delivery receipt showing that item has been received at least 7 days late from the expected delivery date.
In case one of above condition apply, shipment charges are always borne by Seller. Valuesbig Marketplace will email shipping label to Buyer.
In all other cases where buyers and seller both mutually agrees i.e Buyer changes his minds after purchase, return shipping charges are borne by the buyer. However, some of our top sellers have even more gracious policy of Free Returns. Buyers please check Specific Seller Return Policy to know more.
Return an item
Before you start a return, please check details like return shipping address and packaging etc and details of our Return Policy displayed on Product Page.
To return an item for a refund or replacement:
- Go to Account Setting and select item which you need to return.
- Select return this item and narrate reason for return. Your feedback will improve seller quality and service and in turn, will also bring efficiency in our marketplace.
- If you want to document the condition of returned item so that you may handle any dispute later-on, you may upload photos of item (s) you would like to return as evidence. We have added useful features in our return section for adding photos.
- You must either close the order by clicking Confirm Receipt in Delivery Confirmation Request within 10 days from shipment date Or Open Return and Refunds within this period. You must return the item within 10 working days of your return/replacement request.
- In case there is an issue with your order as mentioned above, Valuesbig will send you free return shipping label in your registered email. So keep checking your email.
- In case seller offers free returns/replacement, you can ask him for authorization to book shipment on his courier account OR to provide seller free return shipping label. You may find free return shipping label inside your original shipment based on Seller Return Policy.
- You can also work out a solution directly with seller to return an item. This will help seller to maintain their seller rating.
- As per your request, the seller either ships replacement within 10 Working days of receiving the returned item in good shape or requests Valuesbig to process refund.
- Valuesbig will process all refund requests within 5 working days .
- If you are returning an item because it did not match description or it is materially different from what you ordered, Valuesbig Money Back Guarantee may help you instead. For more information, please visit our section
- In case you get a favorable decision in Money Back Guarantee Claim, return shipping will always be borne by the seller.
- You can always ask us to step-in and Lodge Money Back Guarantee Claim, in case Seller does not provide solution within 10 days of opening dispute.
- We would ascertain your claim and ask the seller to provide any defence arguments. However, Valuesbig would make a decision within 14 days of such claim escalation to us and would process refunds (if any) within one week of its decision.
Please note that refunds to credit card may take upto 30 days to process.
Note to Sellers: Shipping label which Valuesbig Marketplace will send to Buyer, are always on Seller account.
SELLER RETURN POLICY WILL SUPERSEDE THIS POLICY IF IT OFFERS MORE GRACIOUS TERMS TO BUYER.
We use DPD & Royal Mail as our Delivery Partners to deliver your Orders across UK and Worldwide.
- For Delivery in UK we take 2-3 Workings days to deliver your Order
- For Delivery Outside UK we Take 6-8 Working days to deliver your Order.
We plan to use minimum packaging as possible for the shipment. As we are dealing in varieties so some boots may not come with their respective packings. We use the polythene mail bags to ship our products worldwide.
For Delivery within UK we are charging 4.99£ on order of below 50£.
For Outside UK Standard charges of 15£ will be charged per order.
For any assistance you can contact us at [email protected]
- 100% Return/Refund/Exchange Policy.
- Our Policy lasts 90 days if 90 days have gone by since your purchase unfortunately, we can’t offer you refund or exchange.
- No Shipping Charges in case of Damages or Defected items.
Maximo Moto will bear all additional charges if the claim is within 90 days
Once your return is received and inspected, Our Customer Support will send you an email to notify you that we have received your returned item and when will you get your refund.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] or using our Contact Us form.
Maximo Moto UK believes in 100% Customer Satisfaction thus offering you Exchange within 90 days of your purchase. Simply contact our customer support at [email protected] and our team will help you accordingly.
In case of Damages or Defected items will be replaced without charging and shipping cost.
In case of Mind change or Color change customer will have to bear the shipping amount.
RETURN SHIPPING ADDRESS
Maximo Moto SL Limited, Off Cronehills Linkway, West Bromwich, B70 8NS.
WHO WE ARE?
Maximo-Moto is an imaginative step within the world of Irish calfskin showcase. Not as it were we center on your calfskin needs but too accept in aestheticizing each of our items concurring to your individual taste. We moment the finest quality calfskin to guarantee our customers’ desires are met to the highest level. As we accept in client comes to begin with our logic is obvious, we offer you:
- Highest quality leather with a great price tag
- 100% Money back guarantee
- Return of goods
Maximomoto.co.uk could be a site propelled as a press as it were trade stage for an UK Company enlisted as Unit 8 Astle Stop Off Cronehills Linkway West Bromwich West Midlands, UK.
OUR JOURNEY:A amateur endeavor was at first made in 2016, begun from presenting our items in Irish and UK advertise on trial premise. To our shock, tremendous showcase request induced us to center more on overwhelming obligation calfskin items counting biking must-haves. After two a long time of effective testing in 2018, we set our foot within the world of UK calfskin e-commerce entrances as maximomoto.co.uk
Our mission is straightforward and clear; we get it calfskin is more than a extravagance now and then. It gets to be a vital require when beneath the obstruction of plasticised texture our defrosting skin chokes and needs for a float of new discuss. Here we step in to supply you best quality leather for a cost you'll be able manage with a grinning confront and we are able offer with a enormous warm embrace! Actuating your skin to cherish you for each snuffle it takes from our breathable genuine calfskin items!!!
We have propelled our site with a assortment of Calfskin merchandise and with a colossal extension arrange within the pipeline. We have an outright center on the Bikers Calfskins and have included items in our stock where we offer certified tall quality biker items with a extraordinary cost tag.
Currently, we have
Feel free to check the size guide for all our products.
We Believe in Social Services so 2% pf every sale goes to different charities in the areas we import leather from to make the lives of people easy. We hope to increase the percentage with the growth of our Business